Terms of service
Terms of Service
This website is operated by FutureWear LTD T/A Zentra (“we”, “us”, “our”). Our store is powered by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services. Your contract, however, is with Zentra, not Shopify.
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms and policies referenced herein and/or available by hyperlink.
1. Eligibility & Use of Our Site
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and that you will not use our products for any unlawful or unauthorized purpose.
You may not use our site or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
2. Accuracy, Completeness & Timeliness of Information
We make every effort to display accurate and up-to-date information, but we do not guarantee that all information is always current, complete, or error-free.
Product descriptions, images, pricing, promotions, availability, or shipping times may contain inaccuracies or omissions. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
Please note that product images may not always perfectly reflect the actual product (e.g. colours may vary slightly depending on your screen).
3. Products & Services
All orders are subject to acceptance and availability. We reserve the right to limit the quantities of any products or services we offer, discontinue products at any time, and refuse service to anyone for any reason.
We may change prices at any time without prior notice. Prices shown include VAT where applicable.
4. Orders, Payments & Billing Information
We reserve the right to refuse any order placed with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email or phone number provided at the time of order.
You agree to provide current, complete, and accurate billing and shipping information for all purchases made at our store.
5. Shipping, Returns & Refunds
Our Shipping Policy and Return & Refund Policy form part of these Terms of Service. By placing an order with us, you agree to be bound by the terms set out in those policies.
These policies work in addition to — and do not override — your statutory rights under applicable consumer protection laws in the UK.
6. Third-Party Services & Tools
We may provide you with access to third-party services, tools, or links. You acknowledge that we provide access “as is” and “as available” without any warranties or liabilities.
We are not responsible for the content, accuracy, or reliability of any third-party materials or services.
7. Intellectual Property
All content included in this website — including but not limited to text, graphics, logos, product images, and design — is the property of Zentra (or its licensors) and is protected by copyright and other applicable intellectual property laws.
You may not reproduce, duplicate, copy, sell, or exploit any portion of our site or products without express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Zentra shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services.
Nothing in these terms limits your statutory rights or our liability for death or personal injury caused by negligence, fraud, or misrepresentation.
9. Changes to Service & Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates to this page.
It is your responsibility to check this page periodically for changes. Your continued use of our website following the posting of changes constitutes acceptance of those changes.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
11. Contact Information
Questions about the Terms of Service should be sent to us at:
FutureWear LTD T/A Zentra
Company Registration No: 16478686
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@zentrahq.com
Phone: +44 7418 358962
Hours of Operation: Monday to Friday, 8 AM – 6 PM GMT
Response Time: Within 24-48 hours