Shipping policy

We offer free shipping on all orders within the United Kingdom, including Northern Ireland and the Highlands.

Order Processing:
Orders are typically processed within 24 hours and dispatched within 4 business days.

Delivery Time:
Once dispatched, delivery usually takes 3–5 business days. Please note that during peak periods or due to courier delays, delivery may take slightly longer.

Tracking Your Order:
You will receive a tracking number within 24 hours of your order being shipped. You can track your package at any time via your order status page.

Lost or Delayed Orders:
If your item hasn’t arrived within the expected timeframe, please contact us and we will investigate the issue promptly. If your package is confirmed lost in transit, we will issue a replacement or full refund, based on your preference.

Support:
If you have any questions about your shipment, feel free to contact us at: info@zentrahq.com

Business Information:
Company Name: FUTUREWEAR LTD  T/A ZentraHQ
Business Registration No: 16478686
Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@zentrahq.com
Phone: +44 7418 358962
Hours of Operation: Monday to Friday, 8 AM – 6 PM GMT
Response time: Within 24 - 48 hours